RETURN AND REFUND POLICY

At SK Engineering, we prioritize customer satisfaction and aim to provide a smooth exchange process. We do not provide cash refund. Please review the guidelines below:

Office Hours:

Monday to Saturday

10:00 AM to 1:00 PM and 2:00 PM to 6:00 PM

Customer Care : WhatsApp to +9179048 94229

Note: Queries received outside working hours will be addressed on the next working day.

WhatsApp queries should only be sent to +9179048 94229.

Eligibility for Returns:

Returns are accepted only for items that are damaged, defective, or wrongly delivered

Conditions for Exchange:

We don’t provide exchanges for any orders placed on Final sales or Offers
Items must be unused, unwashed, and returned in their original condition with tags intact.
Returns should be informed by 24 hours – 48 hours within delivery, else the product can’t be eligible for return.
An unpacking video is mandatory for exchange requests related to damages, defects, or missing items. The video must be continuous, with no edits or cuts.
A nominal fee of Rs.99/ or actual courier fee whichever is higher will be levied for return pickup courier
To be eligible for a return, your item must be unused and on the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

We require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
We do not offer cash refunds, bank refunds, or refunds in any other form for any product.
Only an exchange will be provided if the conditions of the Exchange Policy are met.

Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at vasanthadsk@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vasanthadsk@gmail.com and send your item to: No.4, 1^st street, velu nagar, Peerkankaranai, Perungalathur, Chennai 600063

Shipping returns

To return your product, you should mail your product to:No.4, 1^st street, velu nager, Peerkankaranai, Perungalathur, Chennai 600063

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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